We're here — how can we help?

The assistant on this page answers questions about features, pricing and setup instantly, and it is usually faster than waiting for us. Use the addresses above when a human genuinely has to be involved.

For account help — a login you cannot get past, a claim that looks wrong, a document that will not upload — email support. We reply within one business day and we work weekends when a claim deadline is at stake, because appeal windows do not pause on Saturdays.

For privacy matters, write to the privacy address or use our data request form. That covers copies of your data, corrections, deletion and HIPAA questions, and we respond inside 30 days. Please do not send medical records or health details in a first email to any of our addresses; we will tell you where to upload them securely.

For employers and brokers, sales handles PEPM pricing, ERG rollouts, SSO configuration and security reviews. If you need a BAA or a completed security questionnaire, say so in the first message and we will send it with the pricing.

Phone support is for families on a paid plan. We verify identity before discussing any account, so have the email address on the account to hand.